FREDERIC ZWAHLEN
Site Manager for Vifor SA, Fribourg & Ettingen

“The concept of customer is often difficult to grasp for people whose job is to provide an internal service as part of the logistical process.

Using the internal customer-supplier method makes it possible to position each person in the logistics chain. This together with the ‘solution-focused customer satisfaction’ method is a very productive tool for determining fast, concrete actions, which is a first step in the right direction.”

Frédéric Zwahlen