Professionally managing the process

As part of the launch of a new corporate consulting service, DEVAS Consulting was assigned to develop a manual of business processes.

This manual was used for training employees, to standardise processes and assure a high level of quality.

Here is a brief overview of its contents:

• Introduction
• Company strategy
• Acquisition process
• Customer loyalty and development process
• Quotes
• Order management process
• Price calculation
• Product and service
• Basic principles and organisation
 

BUSINESS AREA

Best practice

Increasing your effectiveness and output by revealing hidden opportunities through professional approaches.

CASE STUDIES

Better meeting client needs

A home care company transformed its old telephone service into a genuine customer contact cen-tre to better serve clients and optimise the process.

Using indicators to manage the company

A small retail company was in the habit of observing turnover and the margin on products sold.